Last updated: 12/9/2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Ellavox AI ("Company," "we," "our," or "us") regarding your use of our voice AI automation platform and related services (the "Services").
By accessing or using our Services, creating an account, or clicking "I agree" or similar buttons, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
These Terms apply to all users of our Services, including business customers, end-users who interact with our AI systems, and website visitors.
Ellavox AI provides voice AI automation services, including but not limited to:
We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, updates, or other operational reasons. We will provide reasonable notice of planned maintenance when possible.
We reserve the right to modify, update, or discontinue any aspect of our Services at any time. We will provide reasonable notice of material changes that may affect your use of the Services.
To use our Services, you must create an account and provide accurate, complete, and current information. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breaches. We are not liable for losses resulting from unauthorized use of your account.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or use the Services in a manner that could harm our systems or other users. We will provide notice when reasonably possible.
You may use our Services for legitimate business purposes in accordance with these Terms and applicable laws. This includes using our AI systems for customer service, lead qualification, recruitment, and other business communications.
You may not use our Services for any of the following purposes:
You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations, including but not limited to telemarketing laws, privacy regulations, employment laws, and industry-specific compliance requirements.
Our Services may record, store, and process voice communications to provide AI automation capabilities. By using our Services, you consent to such recording and processing. You are responsible for obtaining any required consent from individuals whose communications are processed by our Services.
We may use anonymized and aggregated data from our Services to improve our AI models and develop new features. You may opt out of having your data used for these purposes by contacting us.
While our AI systems are designed to be accurate and helpful, they may not be perfect. You acknowledge that AI-generated responses, transcriptions, and analyses may contain errors or inaccuracies. You should review and verify AI outputs before relying on them for important business decisions.
You agree to pay all fees associated with your use of our Services as outlined in your service agreement or subscription plan. Fees are billed in advance on a monthly or annual basis, unless otherwise specified. All fees are non-refundable except as required by law or as specifically stated in these Terms.
We accept various payment methods, including credit cards and ACH transfers. You authorize us to charge your selected payment method for all applicable fees. You are responsible for keeping your payment information current and valid.
If payment is not received by the due date, we may suspend your access to the Services until payment is made. We may charge late fees and interest on overdue amounts as permitted by law. Continued non-payment may result in termination of your account.
We may change our pricing with 30 days' notice to existing customers. Price changes will take effect at the beginning of your next billing cycle. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.
The Services, including all software, AI models, algorithms, designs, trademarks, and content, are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
You retain ownership of your business data, customer information, and other content you provide to our Services. You grant us a limited license to use, process, and store this data to provide our Services and improve our AI systems as described in our Privacy Policy.
If you provide feedback, suggestions, or ideas about our Services, we may use them without compensation or obligation to you. You waive any rights to such feedback and agree that we may implement or use it in any way we see fit.
Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.
We implement appropriate technical and organizational measures to protect your data, but you acknowledge that no system is completely secure. You are responsible for implementing your own security measures and for the security of data you control.
We strive to maintain 99.5% uptime for our core Services, calculated monthly. Planned maintenance and circumstances beyond our control are excluded from this calculation.
We provide customer support through email and phone during business hours. Enterprise customers may have access to additional support options as specified in their service agreements.
We maintain performance standards for call response times, transcription accuracy, and system responsiveness. Specific performance metrics may be detailed in your service agreement.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
YOU ACKNOWLEDGE THAT AI TECHNOLOGY HAS INHERENT LIMITATIONS AND MAY PRODUCE INACCURATE OR INAPPROPRIATE RESULTS. WE ARE NOT RESPONSIBLE FOR DECISIONS MADE BASED ON AI OUTPUTS OR FOR ANY CONSEQUENCES OF USING OUR AI SYSTEMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of our Services, violation of these Terms, or infringement of any third-party rights. This includes reasonable attorney fees and costs.
You may terminate your account at any time by providing written notice. Termination will be effective at the end of your current billing period. You remain responsible for all charges incurred up to the termination date.
We may terminate your account immediately if you violate these Terms, fail to pay fees, or engage in activities that could harm our Services or other users. We may also terminate with 30 days' notice for any reason.
Upon termination, your access to the Services will cease, and we may delete your account data after a reasonable period. You may request a copy of your data before termination. Provisions that by their nature should survive termination will continue to apply.
Before pursuing formal dispute resolution, you agree to attempt to resolve any disputes through informal negotiation by contacting us at legal@ellavox.ai.
If informal resolution is unsuccessful, disputes will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Saint Louis, Missouri, or remotely by agreement.
You agree that disputes will be resolved on an individual basis and waive your right to participate in class actions or collective proceedings.
These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and us regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes by:
Changes will be effective 30 days after notification, unless you terminate your account before the effective date. Your continued use of our Services after the effective date constitutes acceptance of the updated Terms.
If you have questions about these Terms or need to contact us for legal matters, please reach out:
For general support inquiries, please contact info@ellavox.ai.